Delivery, damage and returns

Shipping and returns

We ship worldwide from Lidingö, Sweden, with UPS. Every parcel is packed for glass and insured, and every order is paid before we process it.

Shipping costs

What shipping costs, by region

Glassware is light but bulky once it is packed safely, so the size of the box matters more than the weight. The table shows what one parcel costs. Your exact shipping cost is calculated automatically at checkout from the items in your cart and your delivery country.

Destination	Small parcel33 × 24 × 26 cmup to 5 kg	Medium parcel41 × 31 × 41 cmup to 15 kg	Large parcel58 × 39 × 39 cmup to 20 kg	Long parcel101 × 16 × 16 cmup to 10 kg
Sweden	€24	€30	€35	€44
EU except Cyprus and Malta	€22–28	€27–38	€34–46	€42–49
UK, Norway and Switzerland	€25–34	€33–54	€40–72	€46–60
North America	€50–52	€90–94	€134–141	€91–94
South America	€72	€162	€224	€132
Asia	€51–68	€98–153	€134–208	€93–127
Oceania	€125	€283	€399	€222
Middle East	€63–80	€126–181	€183–258	€108–142
Other countries incl. Africa, Cyprus and Malta	€67–79	€153–178	€211–251	€126–140

Price per parcel in euro, excluding VAT. Each price includes UPS freight and fuel surcharge, insurance, home delivery, the box and the packing material, and the customs fee for destinations outside the EU. Within Europe we ship with UPS Standard, elsewhere with UPS Expedited. Where a range is shown, the price depends on the country.

Good to know. Larger orders may ship in more than one parcel, and orders worth more than about €965 are insured at 1% of their value, so your total can be a little higher than a single parcel in the table. Customs duties and import charges are not included; see customs and import rules below.

How these prices are calculated

Our UPS rates for 2026, charged on volume weight (length × width × height in cm ÷ 5000), plus the UPS fuel surcharge for the week of 21 September 2026 (32.25% for UPS Standard, 54% for UPS Expedited) and UPS’s temporary air surcharge where it applies. Insurance at the UPS minimum of SEK 109 per parcel, or 1% of the order value if that is higher. Packaging priced from Packoplock: a double-wall box, bubble wrap, paper padding and tape. Converted at 11.29 SEK per euro. Fuel surcharges change every week, so prices can move slightly.

Packing

Packed for glass

Every piece is wrapped in bubble wrap and packed in a sturdy corrugated box with padding, so nothing can touch or move in transit.

Insurance

Always insured

Insurance is added to every shipment. It protects you and us if something breaks on the way.

Payment and dispatch

Paid first, then scheduled

We process an order once it has been paid. After you order, we tell you the lead time and when your order is scheduled for delivery.

VAT, customs and import rules

Prices, VAT and import charges

Prices in the shop are in euro and exclude VAT. Swedish VAT of 25% is added at checkout, as Swedish law requires for goods sold from Sweden. Buying for a company? Contact us before you order.

If you order from outside Sweden, it is up to you to check that the items may be imported into your country and what that will cost. Any customs duties, import VAT, taxes or clearance fees charged on delivery are paid by the buyer and are not included in our prices or shipping costs. If you are unsure, your local customs authority can tell you before you order.

Damaged on arrival

If a parcel arrives damaged

Because every shipment is insured, damage in transit is covered. The claim goes through the shipping company, and they need to see the damage, so please follow these steps:

Photograph the parcel before and while you open it. Photos of the damaged box being opened are what the shipping company needs for the claim.
Photograph the damaged items and keep the box and packing material until the claim is settled.
Contact us within one week of receiving the parcel at mail@laboxin.com, with your order number and the photos.

We then process the claim with the shipping company, which issues the refund for the damaged goods. We keep you updated along the way.

Returns

Returning an order

Who can return	Private customers (consumers) in Sweden and the rest of the EU
Time limit	14 days from the day you receive the order
Return shipping	Paid by the buyer
Second-hand items	Can be returned on the same terms
Not covered	Business purchases and deliveries outside the EU

To start a return, email mail@laboxin.com with your order number and the items you want to send back. Pack the glassware carefully: you are responsible for packing returns so that they arrive back undamaged, and this applies especially to second-hand items, which are one-offs.

If something is wrong with your order, such as a missing or incorrect item, contact us and we will look into it.